Delivery and contract terms

General
Muru & CO Oy sells events, products and services in its online shop. Please note that each product states the event schedule or the product's collection/delivery details. 

All notices concerning your order are sent by email, so you are expected to check your email after placing an order with us.

Muru is not responsible for any delays. We also reserve the right to cancel an order for special reasons.

Prices and payment
Prices are given in euros and include VAT. We reserve the right to change prices without prior notice.

Prices may go up or down, but the customer pays the price shown at the time of ordering.

We reserve the right to cancel an order in the case of obvious pricing errors. An obvious pricing error means a product pricing mistake in the online shop whereby the price differs significantly and clearly from the product's correct price, or the price shown is exceptionally low compared with the general price level.

At checkout you will see the total amount of your order, including VAT and any delivery costs. At checkout you will also find the full delivery and payment terms.

Payment service provider

Payment is secure, and you can pay by invoice, credit card or online payment.

The payment service is provided by Paytrail Oyj (2122839-7), which acts as the payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on your account statement or card bill and forwards the payment to the merchant. Paytrail Oyj holds a payment institution licence. In the event of a complaint, please contact the product supplier first.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Telephone: 0207 181830
paytrail.com/kuluttaja/tietoa-maksamisesta

Deliveries
Products in the online shop can be collected from Ravintola Muru/Muru's wine bar at the time stated on the product

We reserve the right to delays in deliveries.

Delays and partial deliveries
We do our best to deliver products within the given schedule, but unfortunately deliveries are sometimes delayed. We can never guarantee that an order will arrive at a particular time. If a delivery is delayed, we will contact the customer by email and telephone.

Right of return

Places purchased for events (tastings, concert dinners and other events) cannot be exchanged or refunded
The 14-day right of withdrawal for distance sales, such as telephone sales or online shopping, does not apply to leisure services booked for a specific date.

Food products cannot be returned

If you have received a faulty product, please contact our customer service.

If you have received a faulty or damaged product, you must submit a complaint to our customer service (more information below).

Complaints
Contact our customer service by email or telephone if you have received the wrong or a faulty product, or if a product is missing from your delivery. If you wish, a refund will be made within 30 days. It is important to include the invoice number or order number with your return so that we know the return is from you.